Delivery & Activation Policy

Digital delivery

All plans are delivered electronically. After payment, an email titled “Your eSIM is ready to install” with your QR code, SM-DP+ address and activation code is sent to your checkout email, usually within a few minutes. The same details are shown on the order confirmation page and on the Check order page.

Our 1-hour promise

If your eSIM is not ready within 1 hour of payment, we refund the order in full automatically. You do not need to contact us. Please check your spam or junk folder first, as delivery emails occasionally land there.

How to install

iPhone: Settings → Cellular (or Mobile Service) → Add eSIM → Use QR Code. If the email is on the same phone, choose “Enter Details Manually” and type the SM-DP+ address and activation code from the email.

Android: Settings → Network & internet → SIMs → Add eSIM, then scan the QR code or enter the details manually.

Install on Wi-Fi before you travel. Your QR code and activation details can only be used once, on one device: do not share them, and do not delete the eSIM from your phone until the plan has ended, because it cannot be reinstalled.

When the plan starts

Most plans activate when the eSIM first connects to the destination network, and validity is counted from that moment. Some plans activate immediately on installation. See the individual plan page for details. On arrival, set the eSIM as your data line and turn on data roaming for it; keep your regular SIM active for calls and texts.