Refund & Cancellation Policy

Refund & Cancellation Policy

Because eSIM plans are digital products, the following policy applies to all purchases.

Automatic refund if we cannot deliver

If your eSIM is not ready within 1 hour of payment, we refund the order in full automatically and email you a confirmation. No request is needed. The refund goes back to your original payment method within a few business days, depending on your bank.

Requesting a refund

You may request a refund if your eSIM has not been installed or activated and the request is made within 14 days of purchase. Whether a refund can be granted depends on the policy of the carrier that issued the plan: some carriers do not allow refunds once an eSIM has been issued. We review each request individually and will tell you the outcome by email.

Non-refundable cases

Once a plan has been installed, activated or partially used, it cannot be refunded. Plans are also non-refundable if the failure is caused by an incompatible device or incorrect destination selection.

How to request a refund

Use the contact form, choose “I have an order and need help”, verify your email and pick “I want a refund”. Tell us briefly why, and we will check eligibility with the carrier.

Cancellations

Because delivery is instant, orders cannot be cancelled after the activation details have been sent. Orders that are not paid within 60 minutes are cancelled automatically and nothing is charged.